Returns & Complaints

Under the Swedish Distance Contracts Act, you have the right to cancel your purchase within 14 days of receiving the product. No reason is required.

1. Contact us at info@fiskajax.com with your order number 2. We will send the return address and instructions 3. Pack the product securely, preferably in original packaging 4. Ship the return within 14 days of notifying us 5. We will refund within 14 days of receiving the return

• The product must be in substantially unchanged condition • Original packaging should preferably be used • You are responsible for return shipping costs • Depreciation may be deducted if the product has been handled more than necessary

Under the Swedish Consumer Sales Act, you have the right to file a complaint about a defective product within 3 years of purchase. A product is considered defective if it: • Does not match the product description • Does not function as expected • Has manufacturing defects Complaints made within 6 months of purchase are presumed to have existed at delivery.

1. Contact us at info@fiskajax.com with: – Order number – Description of the defect – Photos of the defect if possible 2. We will assess the case and respond within 5 business days 3. For valid complaints, we offer repair, replacement, or refund 4. We cover shipping costs for valid complaints

Refunds are issued via the same payment method used for the original purchase. Processing time is typically 5–10 banking days after we have approved the return/complaint.

You can download and fill in our withdrawal form below, or contact us directly via email.

FiskajaX AB Email: info@fiskajax.com